Terms and Conditions

Effective Date: May 1, 2026

These Terms and Conditions (hereinafter referred to as "these Terms") are the official user agreement of Dream Dress by Diana and apply to all visits, registrations, orders, transactions, and after-sales activities on this website. These Terms, together with the Privacy Policy, Payment Policy, Shipping Policy, and Return/Refund Policy, constitute a complete user service agreement, comply with U.S. e-commerce compliance requirements, and are legally binding. By using the services of this website, all users are deemed to have voluntarily accepted all the contents of these Terms.

Overview
Dream Dress by Diana focuses on the online sales and service of high-end evening gowns, formal banquet wear, and party attire. These terms aim to clarify the rights, obligations, transaction rules, and legal responsibilities between the website and users, and to regulate all platform usage, order transactions, logistics fulfillment, after-sales disputes, and data service-related matters. This website operates on the Shopify platform, and all services, transactions, and data processing comply with US federal and state compliance standards.

Acceptance of Terms
By accessing this website, registering an account, browsing products, submitting orders, completing payments, and using customer service and after-sales services, you indicate that you have carefully read, fully understood, and unconditionally agree to be bound by all these Terms of Service and related policies. If you do not agree to any of the terms, please immediately stop using all services on this website. You confirm that you are at least 18 years old and have the legal capacity to independently enter into civil contracts.

Product and Order Rules
1. Product Information and Accuracy
All products sold in this store are evening gowns and formal occasion attire. We strive to ensure that the product images, colors, fabrics, styles, size parameters, detailed descriptions, and scene descriptions displayed on the website are truthful, accurate, and complete. Due to differences in shooting light, monitor color differences, and device resolution, there may be slight visual discrepancies between the actual product and the website display. This discrepancy is not considered a quality issue and we do not support unjustified after-sales claims. We reserve the right to update product styles, craftsmanship details, inventory status, and product descriptions at any time without prior notice.

2. Order Acceptance Rules
Submitting an order and completing payment only represents a successful transaction application; it does not mean that we are obligated to accept the order. We have the final right to review and accept orders and have the right to refuse, freeze, or cancel orders for reasonable reasons, including but not limited to: out-of-stock items, abnormal inventory, incorrect price entry, system malfunction, suspected fraudulent transactions, abnormal bulk orders, orders blocked by risk control, and orders that violate laws, regulations, and platform rules. If the order is cancelled by us, the amount already paid will be fully refunded to the original payment method, and we will not be liable for any additional penalties or related losses.

Pricing and Payment
All prices on this website are expressed in US dollars (USD$) and do not include commissions or mandatory fees. We reserve the right to adjust product prices, discounts, and promotional rules at any time. Price adjustments apply only to new orders and not to completed transactions.

This site supports American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa credit cards. All payment processes, fund settlements, risk control rules, and exception handling strictly adhere to this site's "Payment Policy." Users guarantee the authenticity and legality of the submitted payment information and authorize us and compliant payment service providers to process transaction verification and fund settlement in accordance with regulations.

Shipping Policy
The processing time, deadlines, shipping cycles, free shipping rules, delivery areas, UPS delivery service, large item truck delivery rules, and pre-shipment cancellation rules for all orders strictly adhere to this site's official "Shipping Policy." This site only provides delivery within the United States, with free shipping on all orders. Orders can be cancelled in full free of charge before shipment; after shipment, direct cancellation is no longer supported and standard return and after-sales procedures must be followed.

Returns and Refunds Policy
All return and exchange conditions, 30-day after-sales period, return/exchangeable situations, return and exchange procedures, designated return address, refund processing time, original payment method refund rules, bank transfer time, and division of responsibilities for return shipping costs are strictly in accordance with this website's "Returns and Refunds Policy." Users applying for after-sales service must strictly adhere to the basic requirements of the item being unworn, unstained, with tags and accessories intact, and not affecting resale.

Intellectual Property
All content on this website is protected by U.S. copyright law, trademark law, and related intellectual property laws. The intellectual property rights of all text, images, product photos, design patterns, brand logos, page layouts, video materials, and marketing content on this website belong exclusively to Dream Dress by Diana. Without our formal written authorization, no user or third party may copy, reproduce, misappropriate, alter, re-distribute, or commercially profit from this content. We reserve the right to pursue all legal liabilities and compensation for any infringement.

Limitation of Liability
To the maximum extent permitted by U.S. law, Dream Dress by Diana and its partner platforms, service providers, and staff shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, loss of profits, loss of goodwill, and loss of anticipated equity. Our liability shall not exceed the actual payment amount of the user's order. We shall not be liable for delays or losses caused by user error, incorrect information entry, human-caused damage to the dress, third-party network failures, or force majeure events (extreme weather, logistics disruptions, policy changes).

Termination of Agreement
We have the right to suspend, restrict, or terminate a user's website access, account usage rights, and transaction services at any time without prior notice, applicable to the following situations: user violation of these Terms of Service, malicious order placement, malicious returns/exchanges, fraudulent transactions, harassment of customer service, posting of illegal content, violation of laws and regulations, or damage to brand and platform rights. After termination of this agreement, the user shall not continue to use any services of this site, and the transaction, after-sales, liability, and disclaimer clauses incurred prior to the termination of this agreement shall remain in effect.

Disclaimer and Indemnification
You agree to hold Shopify, our affiliates, partners, senior management, directors, employees, agents, contractors, licensors, and service providers harmless and hold them liable for all damages, liabilities, and claims (including reasonable attorneys' fees) arising out of:

(1) Your breach of these Terms of Service and all ancillary documents referenced herein;

(2) Your violation of any applicable laws or regulations or the legitimate rights of any third party;

(3) Any disputes and losses arising from your access to and use of all services on this site.

We will promptly notify you of any claimable dispute. Failure to do so will not exempt you from your liability for damages unless you suffer material adverse damage as a result. We have the right to lead the defense and settlement process of any dispute, including the selection of legal personnel, at your own expense. We will not reach any settlement agreement requiring you to assume non-monetary obligations without your consent, and you may not refuse to agree without reasonable grounds. For any related claims or disputes, you must fully cooperate with the defense process and provide all relevant documents and materials in a timely manner.

Applicable Law
The formation, validity, interpretation, enforcement, and dispute resolution of these Terms of Service shall be governed by and construed in accordance with the laws of the United States and the State of Colorado, and shall not be subject to any conflict of laws rules. All disputes relating to the services, transactions, after-sales service, and privacy of this website shall be subject to the jurisdiction where the services are provided.

Terms of Service Amendments
We reserve the right to revise, update, and supplement these Terms of Service at any time to adapt to business adjustments, platform upgrades, and updates to industry standards and laws and regulations. Updated terms will be published on the official website's policy page, indicating the latest effective date. The updated terms will take effect from the date of publication, and continued access to, use of the website, and placement of orders constitutes acceptance of the latest version of the Terms of Service.

Full Agreement Validity
These Terms of Service, together with our Privacy Policy, Payment Policy, Shipping Policy, and Return/Refund Policy, constitute the complete service agreement between the user and us, superseding all previous oral or written informal agreements. If any provision of this agreement is deemed invalid or unenforceable by a judicial authority, it shall not affect the full legal validity of the remaining provisions.

Contact Us
Shop Name: Dream Dress by Diana
Phone: (720) 220-1667
Email: info@dreamdressdiana.com
Shop Address: 441 Wadsworth Blvd, Lakewood, CO 80226, United States
Opening Hours: 
Monday to Tuesday: Closed
The schedule for Monday's anniversary may vary.
Wednesday: 12:00 PM - 3:00 PM
Thursday-Saturday: 12:00 PM - 6:00 PM
Sunday: 12:00 PM - 3:00 PM
(GMT-07:00) Mountain Standard Time
Response Time: We respond within 24 hours.